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Love Your Teape Subaru

This page contains personal encounters from our Subaru owners.  some are recent Subaru owners and others have had multiple Subaru's (some so many they have lost count).  We want to be ablet to share with you the small town, family-friendly atmosphere that we try and create at Teape Subaru.  If you have a story to submit please click here and fill out a contact form.  We enjoy hearing about your experiences in your Subaru and would love to share them.

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This note is from a customer who did not purchase from Teape:

 Mr. Teape -
I want to thank you so much for all your kindness last week while my husband, Vernon, was in Ft. Worth looking for just the right Lexus.

Offering your mechanic and facilities was an unexpected kindness that is appreciated more than you know.  Because of the mechanics expert opinion it forced us to keep looking and I am even more thrilled with the one I chose!

Thanks so very much to you and your staff.  You really went above and beyond.

Thanks you!
Vernon & Christine Sanchez
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Dear Chris,

 Just a note to say thank-you for all the time you spent with me when I bought my new Forester.  You probably will have to talk to me again sometime.  I seem mentally challenged sometimes trying to figure out new things.

I really appreciated your thoughtfulness and kindness you gave me in this buying process.  I will definitely recommend you and Teape Subaru to anyone I know who needs a new car.

I love this car so much I hate to park it at night.

Thank you also for going after the car in Austin so I could get the color I wanted.  Keep up the good work you are a special person.

Sincerely,
Janis Hammack
 
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 Dear Mr. Teape:

I am writing on behalf of my husband, Travis Leigh.  He recently purchased a 2010 Outback from your Hurst location.  I thought you should know that we had a wonderful experience with your sales and service staff.  Our sales person was William (Bob) Stoker and he has been amazing!  He was extremely knowledgeable about your product and answered any questions that we had, some before we even had to ask.  He followed up with us after our first visit and after our purchase.  We had a couple of issues that needed to be handled with the paint and he, Kelvin Bryant, Ryan Taylor, and your entire staff went out of their way to make sure it was remedied.

My husband and I have been swayed to the Subaru way of life.  We were loyal Chrysler-Dodge customers, until our visit at Teape Subaru of Hurst.  The superior Subaru product and the superior service have us sold for life!  When it is time to trade in my Chrysler Town and Country, I can almost guarantee you I will be in to purchase a Tribeca.

Sincerely,
Kimberly Leigh
Wife of a 2010 Subaru Outback owner

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 Dear Mr. Teape:

We had a wonderful experience at your dealership with Russell Washington our professional sales consultant.  Russell addressed all avenues to find the 2010 Outback with the options we wanted.  We are very thankful for his persistence and for driving down to Houston to get our car.

Russell communicated with us almost daily to keep us updated to where our Outback was located and when he thought we would get delivery.  We thank him profusely for his kindness and patience.  We will definitely recommend our friends to contact Russell when they are in the market to buy a car.

Kindest Regards,
Douglas and Denise Offield

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Rene, Bruce, Shaun, and Chris J

This a simple 'thank you' extended to Teape's Subaru Sales Team-individually, to each of you for the professional customer service and personal care that was given me throughout my Outback purchasing experience.  Your customer service is unparalleled:  Each of you went far and beyond my expectations.  Each of you displayed expertise in subject matter, patience with questions, consideration of personal feelings, cooperation considering trade-in, personable friendliness, and a genuine concern/care that I leave as a 'satisfied' Teape Subaru customer.

I think each of you heard me say at least once during the past couple of days, "I hate buying a car! The car-buying experience, for me, is stressful, often degrading, and, at times, just plain nastyL" ? You, each and together, changed this negative experience into a positive one for me.  Because of this, I will backJ  Because of this, I will do everything in my power to spread the "Teape Subaru"dealership name:

Thank you!

P.S. Bruce, I didn't hear your voice message until 6:00 a.m. this morning on my way to work.  Last night, when John Creek and I returned from dinner to pick up his car, I was amazed to see you still in your office.  I made the comment to John, "My gosh, Bruce is still here!"  John said, "Awww, finance people are always the last to leave."  This, indeed, may be true; however, Bruce, after listening to your voice message this morning, I know you were still at work at 9:20 pm because you were waiting for us to return.  If you had not stayed, John would not have been able to get his car ? Bruce, I hope/I know Teape Subaru understands how fortunate they are to have you on their team.   Thank YOU!

Sincerely, and forever with friendship and as your customer,
Sandy Lacer
(sent via email from a 2010 Subaru Outback owner)